Support

Last updated: March 15, 2026

Need Help?

We're here to help you get the most out of Forkplate. Whether you have a question, found a bug, or need assistance with your account, please don't hesitate to reach out.

Contact Us

The fastest way to get support is by email. We typically respond within 24–48 hours.

Email: info@forkplate.eu

When reaching out, please include as much detail as possible to help us resolve your issue quickly:

  • Your device model and operating system version
  • The version of Forkplate you're using
  • A description of the issue or question
  • Screenshots, if applicable

Common Questions

How do I delete my account?

You can delete your account directly from the App under Settings > Account > Delete Account. For detailed instructions, see our account deletion guide.

Where is my data stored?

Forkplate is an offline-first app. On the Free and Solo tiers, your recipes, meal plans, and other content are stored exclusively on your device. On the Solo Cloud and Family tiers, your data is also synced to our secure servers for backup and cross-device access.

What happens if I lose my device?

If you are on a tier with cloud sync (Solo Cloud or Family), your data will be automatically restored when you sign in on a new device. On the Free and Solo tiers, data is stored locally only and cannot be recovered if you lose your device or uninstall the App.

How do I manage my subscription?

Subscriptions are managed through your device's app store (App Store for iOS, Google Play for Android). You can view, change, or cancel your subscription in your app store account settings.

Can I transfer my recipes to another device?

If you have a Solo Cloud or Family subscription, your recipes sync automatically — just sign in on your new device. For Free and Solo users, cloud sync is not available, so data stays on the device where it was created.

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